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Step by Step: Interlibrary Loan: How to Request Other Items

Intro to Interlibrary Loan - Loans

stacks of books

As of August 17 2020, Pacific University Libraries have reopened and physical ILL lending has resumed. Before visiting the Libraries, please review our important Covid procedures and updates.

If you are learning remotely, ILL can send you physical items and arrange for returns, all free of charge.

These services are offered to current Pacific University faculty, staff, and students.

Once you’ve requested an item, the Library staff will figure out the best way to get it to you based on price, format, and  availability. 

When considering your request, we’ll choose from the following:

  • Non-returnable purchasing for physical materialsFor Interlibrary Loan requests for a physical resource that is less than $50, Interlibrary Services may purchase a copy of the item and send it directly for you to keep. Requests sent to Collection Services that are less than $50 may be taken over by Interlibrary Services and purchased for you unless an electronic copy was requested. At times, we may request that books that are individually under $50 be returned to the library, in cases where they would be valuable to the library collection and/or the total of requests submitted at any one time exceeds $50.

  • Purchasing of articles and book chapters: Requests for articles and book chapters placed in ILLiad will continue to be sent to other libraries to fill. For requests that cannot be filled by other libraries, we will purchase articles or book chapters for patrons, as we normally do.
  • Request a digital resource: Requests for digital resources like streaming videos, ebooks, or other resources will be considered based on cost, availability, and license terms.
  • Physical resources that cost more than $50: If we are unable to fulfill a request as an e-resource, we will research the possibility of acquiring the physical version as “eventually returnable.” You will need to return the item when the library reopens, either in-person or via mail with a prepaid return.
  • Temporary access to e-resource offerings: We are continually reviewing and adding new resources and temporary expanded access offerings to the Databases A-Z list.

If it's your first time using ILLiad, you will be prompted to fill out a short, one-time registration form when you login using your PUNet ID. 

Fall 2020: We're actively troubleshooting an issue that causes a small number of new users to receive an error claiming their username is already in use upon their first time registration. If you receive this error, please retry in an hour or so and/or try a different browser. Please don't hesitate to reach out to us at ill@pacificu.edu with questions.

If your question isn't answered here, please contact us: ill@pacificu.edu 

Search the catalog first - items from Pacific University or regional requests (Summit) will arrive more quickly. If you can't get what you're looking for, try Interlibrary Loan. 

Books, dissertations, videos, music, and more can be requested from ILLiad or directly from the catalog. ILL is free to all currently enrolled or employed Pacific students, faculty, and staff. For those who cannot pick up items at the Forest Grove or Hillsboro Campus Libraries, ILL will send loans free.

  1. Find the citation for your item. 
  2. If you want a physical item, go to the book request form.
  3. Sign in with your PUNet ID. If this is your first log in, you'll be asked for basic account information. Make sure your campus is correct so your request is sent to the right place.
  4. Use your citation to fill in:
    • Title
    • Authors/Editors
    • Publisher
    • Place of Publication
    • Date of Publication
    • Edition
    • ISBN


  5. Press Submit Request.
  6. We'll email when your request is ready (usually 7-10 days, depending on where they come from).

Don't worry if you can't fill out every box in the form. The more information we have, the quicker we can fill requests, but we'll still try to find your article if some fields are blank. Please feel free to include any additional information to help us process requests in "Notes," such as if you'd prefer an ebook.