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Pacific University Libraries Strategic Plan: Information Access

Curate and Facilitate Information Access. Enable discovery and usage of information resources of any format or ownership; develop, manage, and preserve collections of information resources aligned with the institution’s mission.


Information Access: Strategic Initiatives

Ensure library resources are easily accessible in online learning environments

  • Lead Department/Individual: Collection Services/CETCI
  • Timeline: Assessment of opportunities for integration, FY20-21
  • Resources: Staff time.
  • Assessment: Completion of assessment, identification of strategies for resource integration, FY 20-21.

Improve management and maintenance of electronic collections

  • Lead Department/Individual: Collection Services
  • Timeline: FY19-20 - FY20-21
  • Resources: Funding for a ticketing system for internal and external audiences to report problems. Allows for more timely assistance, and for staff to identify and evaluate e-resources problems more quickly allowing for proactive data-driven decisions.
  • Assessment: Implementation of ticketing system; evidence of system data impacting response time and decision-making.

Ensure library collections appropriately reflect diversity of student, local, and regional communities

  • Lead Department/Individual: Collection Services
  • Timeline: Planning FY19-20; Implementation of recommendations FY20-21.
  • Resources: Staff time (to develop a plan to better understand the diversity of our community and how our collections intersect with their needs).
  • Assessment: Completed analysis by June 2020, with recommendations for implementation in FY20-21.

Create a sustainable framework for regular assessment of cost, usage, and impact of collections; initial focus on print collections

  • Lead Department/Individual: Collection Services
  • Timeline: Assessment of print periodical browsing collection FY19-20.
  • Resources: Staff time
  • Assessment: Usage data for collection.

Improve access to necessary physical materials for distance students and those located at partner sites (e.g. community college partners) through innovative resource purchasing/sharing models

  • Lead Department/Individual: Collection Services/Access Services
  • Timeline: Development of new service model for Eugene/Woodburn campuses FY19-20 (dependent on LCC partnership in Eugene)
  • Resources: Funding for consortium courier dropsite in Woodurn; funding for student assistant positions on Eugene/Woodburn campuses; staff time for supervision and management;
  • Assessment: Improved (speed/efficiency/reliability) movement of materials to Eugene/Woodburn campuses; improved student/faculty satisfaction with library services reported

Information Access: Core Activities

  1. Acquire library information resources in physical and electronic formats
  2. Maintain library information resources throughout their lifecycles
  3. Develop and track budgets for acquisitions
  4. Contribute data for, and take action on, deselection decisions made for budgetary, space, and collection health reasons
  5. Participate in Orbis Cascade Alliance resource-sharing partnerships and consortial buying programs, providing access to a broad array of physical and digital sources
  6. Ensure library information resources are discoverable and accessible through activities including cataloging, classification, processing, and maintenance of metadata and access for all formats
  7. Provide equitable access to physical and electronic library information resources for all University constituents, regardless of location or physical/online learning environment
  8. Assist patrons in discovering and acquiring information resources from worldwide and consortial collections
  9. Provide front-line customer service and assistance to all local and distance patrons
  10. Develop and collect course guides and student success content that is physically and virtually accessible 
  11. Provide instructional guides that aid our users in information retrieval and access
  12. Maintain tools and platforms that provide users convenient access to electronic research materials
  13. Ensure the library website and online catalog facilitate easy discovery of resources and services for all members of the University community
  14. Ensure the digital library experience is in sync with the physical library, vended systems, current standards and user expectations
  15. Ensure current technologies increase the ease and efficiency of library operations
  16. Investigate new technologies for library or research use
  17. Provide training, documentation, and support for library technologies
  18. Work collaboratively with Orbis Cascade Alliance institutions across functional areas of the library to leverage shared expertise, capacity, and resources
  19. Provide assessment data for library collections according to metrics chosen by, and at the request of, internal and external bodies